Hooi Air Conditioning has built a strong reputation across 57 reviews, with 96% five-star ratings. Customers consistently praise fair pricing, responsive staff, and technicians like Ah Seng and Mr Ng who explain work clearly and take care to protect homes. Many note they cover floors and furniture with protective layers, clean thoroughly after service, and follow up weeks later. Repeat customers mention they've trusted Hooi for years.
The business handles installation, repair, and servicing across single and multiple units, sometimes completing three units in one day. Reviewers highlight honest advice (e.g., advising against repairing old units), willingness to help beyond the job scope, and arrival on time with their own equipment. Dust-protection measures and post-service cleanup are routine expectations met here.
Island Air-Cond Sdn Bhd holds a 3.2 rating across 16 Google reviews. A detailed sentiment read was not produced on this pass, so the placement rests on rating consistency and volume.
Many customers report swift, well-finished installations and servicing from named teams (Adi, Syahmi, Faris), with fair pricing and clear post-job briefings. However, recent reviews flag serious gaps: technicians arrived without tools, misidentified problems (diagnosing motherboard failure when gas had leaked), and admin ignored multiple contact attempts for two days; Mr. Azri Harith eventually stepped in to fix one escalated case, but inconsistency and communication breakdowns have left some customers stranded. The business claims 12 years' experience and serves eight areas across Penang. Skill varies by team; installation reviews lean positive, but diagnostic work and follow-up suffer from missed appointments and wrong root causes, raising concerns about quality control across a larger operation.
Five-star reviews praise fast, punctual service and fair basic pricing. Negative reviews centre on no-shows, unexpected charges for diagnostics that led elsewhere for repair, messy installation work especially on upper-storey jobs with hidden copper-line costs, and bathroom mess left after cleaning. Technicians Umer and Osman were named for quality work in separate reviews.
Last updated 2026-08-02