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BRO Air Cond Services & Penang

Updated 2026-08-02 · 575 reviewed · 119 listed · Scored from 31 Google reviews · How we rank ›

4.5(31) 71 composite score See reviews on Google ✓ Google-verified
24/7 Emergency CalloutAircon InstallationAircon Repair & ServicingWarranty-Backed Work
BRO Air Cond Services & Penang
Services
24/7 Emergency Callout, Aircon Installation, Aircon Repair & Servicing
Reviews
31

What recent reviews say

Strong track record with responsive service and fair prices. Most recent reviews consistently praise speed, technical skill, and value for money. A handful of older complaints about no-shows and warranty disputes stand out, though they are exceptions among 31 reviews.

Praised for
  • fast response and punctual
  • reasonable pricing
  • professional technicians
  • clear diagnosis and explanation
Watch-outs
  • no-show and poor follow-up
  • warranty claims ignored
  • misdiagnosed issues requiring rework
punctualfair-pricingskilled-techniciansresponsive-communicationfast-responseprofessional-serviceno-showwarranty-ignoredmisdiagnosed-issue
Best for: households needing fast, reasonably priced air conditioning repair or maintenance
Think twice if: past complaints include unresolved warranty issues and misdiagnosed work requiring return visits

Strengths

  • responds quickly to calls
  • honest diagnosis with clear explanations
  • competitive pricing
  • skilled, experienced technicians

Worth knowing

  • Mr Rizal, Mr Shahrizal, and Mr Nazri are named technicians praised for professionalism and expertise
  • RM 160 charged for coil cleaning (cited in complaint)
  • RM 90 for 60 psi refrigerant refill
  • 16 years stated experience
  • warranty claims have been disputed in older reviews

What reviews say by service

Aircon Repair & Servicing
praised for fast diagnosis, clear explanation, and fair pricing; older complaints about misdiagnosis and warranty dodging
24/7 Emergency Callout
one review credits them with fastest callback among four companies contacted

How it compares

  • Rated 4.5 against a 4.54 average across the 61 aircon repair & servicing businesses listed here.
  • Has more Google reviews than 77% of the businesses in this directory.

How we scored this

How We Rank
Star rating 68
Review volume 65
Review recency 100
Review sentiment 64
Profile completeness 75
Verification 0

Rating breakdown

5
25
4
2
3
0
2
1
1
3

Common questions

How quickly do they respond to calls?
One recent review reports they gave the earliest callback time among four companies contacted in Bayan Lepas; another praises fast service overall.
Do they charge for inspections?
Reviews show inspection is provided; a loose screw diagnosis and explanation cost RM 90 for the 60 psi refill that followed, with no separate inspection fee mentioned.
What areas do they serve?
They serve Taman Tunas Muda and surrounding areas; reviews mention Bayan Lepas and Dusun Indah Cottage.

Similar air conditioning contractors nearby

Japan Air Solution (M) Sdn Bhd
82

Japan Air Solution (M) Sdn Bhd

5.0(22)✓ Google-verified

Japan Air Solution delivers consistent, reliable service across commercial and residential jobs in Penang. Technicians work quickly and cleanly, explain problems clearly, and charge fairly; one long-term customer used them for two years on both office and home units, praising their professionalism and willingness to tidy up after the job.

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Ali Install Aircond & Air Conditioning Repair
73

Ali Install Aircond & Air Conditioning Repair

5.0(8)✓ Google-verified

Ali Install earns five stars consistently on the strength of genuine, attentive work. Reviewers praise the team's willingness to disassemble and deep-clean external compressors and indoor units, and many return for both home and business maintenance.

Aircon InstallationAircon Repair & Servicing

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Last updated 2026-08-02